Get in Touch

Company Information

Registered Office Address:
One Canada Square
Canary Wharf
London
E14 5AB
United Kingdom

Ownership Transparency

Fishin' Frenzy Gaming Ltd. operates as a wholly-owned division of Deep Blue Entertainment Group PLC, a publicly listed entity on the London Stock Exchange (LSE: DBET). This solid corporate foundation guarantees responsibility and compliance with premier governance principles. Discover more about us and our dedication to openness. For comprehensive legal details, please consult our privacy policy.

Key Management and Compliance

• CEO: Mr. Arthur Pendelton
• Chief Operating Officer: Ms. Eleanor Vance
• Chief Compliance Officer (CCO): Mr. David Chen (Contact: [email protected])
• Money Laundering Reporting Officer (MLRO): Ms. Sarah Jenkins

Customer Support and Contact Methods

We provide several contact methods to ensure you receive quick and effective support. Our customer service representatives are equipped to assist with every facet of your gaming journey, whether it's setting up your account or answering gameplay-related queries.

Email Support

For detailed inquiries, please use our departmental email addresses:

• General Support: [email protected]
  Response Time: Urgent queries within 1-2 hours, general within 24 hours.
• Finance & Payments: [email protected]
  Response Time: Within 4-6 hours during business hours.
• Technical Support: [email protected]
  Response Time: Within 2-4 hours.
• Compliance & KYC: [email protected]
  Response Time: Within 24-48 hours.
• Responsible Gaming: [email protected]
  Response Time: Within 2 hours during business hours.
• Media & Partnerships: [email protected]
  Response Time: Within 24-48 hours.

Contact Form

Prefer to send us a message directly from the website? Please use our secure online contact form. We aim to respond to all contact form submissions within 24 hours.

Support Opening Hours

Our primary customer support channels (Live Chat and Telephone) operate 24 hours a day, 7 days a week, 365 days a year. Department-specific email support operates during standard UK business hours (9:00 - 17:00 GMT/BST, Monday - Friday).

Licensing and Regulatory Information

Fishin' Frenzy Online operates under strict regulatory oversight to ensure fair play, player protection, and adherence to legal standards. For comprehensive details about our terms and conditions, please visit our dedicated page.

Dispute Resolution Procedures

We aim to resolve any complaints quickly and fairly. If you have a complaint, please follow our internal complaints procedure:

1. Contact our Customer Support team via Live Chat, Phone, or General Support Email.
2. If your complaint is not resolved to your satisfaction, you may escalate it to our Complaints Department by emailing [email protected]. We aim to provide a final response within 8 weeks.
3. If you remain dissatisfied after exhausting our internal complaints procedure, you may refer your dispute to our Alternative Dispute Resolution (ADR) provider, eCOGRA.

Alternative Dispute Resolution (ADR) Provider

eCOGRA is an independent agency that specialises in the resolution of disputes in the online gambling industry and is approved by the UK Gambling Commission.

Trust and Security Certifications

Your security and fair play are our top priorities. We employ industry-leading technologies and undergo regular audits to ensure a trustworthy environment. Additionally, we offer exciting bonuses and promotions to enhance your gaming experience. For those interested in real money gaming, explore our real money casinos section.

• eCOGRA Certified: Our games and operations are regularly audited by eCOGRA for fairness and responsible conduct. Learn more about eCOGRA
• GLI (Gaming Laboratories International) Tested: Our game RNGs (Random Number Generators) are certified by GLI to ensure random and fair outcomes. Learn more about GLI
• ISO 27001 Certified: We adhere to the international standard for information security management systems.
• PCI DSS Compliant: All payment transactions are secured according to Payment Card Industry Data Security Standard requirements.
• SSL Encrypted: Our website uses advanced SSL encryption to protect your personal and financial data.

Industry Associations

Fishin' Frenzy Gaming Ltd. is proud to be a member of leading industry associations committed to promoting high standards:

• European Gaming and Betting Association (EGBA): www.egba.eu
• Remote Gambling Association (RGA): www.rga.eu

Financial Transparency

We believe in full financial transparency and player fund protection. For players interested in trying our games risk-free, we offer a comprehensive demo version where you can experience the excitement without any financial commitment.

• Player Fund Segregation: All player funds are held in a separate, designated bank account, distinct from company operational funds, ensuring they are protected in the unlikely event of insolvency.
• Annual Audit Reports: Our financial statements are subject to annual audits by independent, reputable firms.
• Return to Player (RTP) Reports: Regular payout reports are published, showcasing the audited Return to Player percentages for our games.